Comcast Changed Customer’s Name to “Asshole Brown” … Listening to How One Gets Treated in Canceling Their Account Makes It Obvious Who the Real A$$holes Are

With Comcast it appears the customer is not always right …

After a customer tried to reduce their charges on their Comcast account, they were sent an invoice addressed to “Asshole” Brown. No, their name is not “Asshole,” it was Ricardo but that is what one of the mean-spirited employees of Comcast changed the name to. WOW, can you say customer service! Or the lack thereof. Instead of being transferred to a cancellation department, it appears Comcast sends you to a “customer retention” specialist whose job it is to drive you mad and break your will to just say yes, you will stay with them, but just stop the madness. Most likely, if the Brown’s spoke to a customer retention Nazi like the one below, or worse, you can now understand how it was possible for someone’s name was changed.

Finally, Comcast admitted their mistake, apologized for the actions of their representative and offered a full refund for the past two years of service as well as two additional years at no extra charge. Also, her husband’s name was corrected in the system. In the end they will receive a check for $3900. Hmm, imagine how much they would have received if their name was changed to “F*CKHEAD” Brown or “SH*T FOR BRAINS” Brown, I am thinking double or triple the amount.

When Ricardo Brown from Spokane, Washington got his most recent bill from Comcast, he had an extra special reason to be dismayed. It wasn’t the pricey charges—we’re all used to that by now. No, it was that on this particular bill, Comcast appears to have misspelled his name. By replacing it entirely with the word “Asshole.”

Ricardo’s wife, Lisa, shared the unfortunate switcheroo with consumer advocate Chris Elliot. According to her, the whole problem may very well have stemmed from her attempts to reduce her cable bill over the phone—a delicate little dance otherwise known as the Ninth Circle of Hell.

[Lisa] explained that her family was having financial difficulties and needed to reduce their cable bill. She’d called Comcast to cancel the cable portion of her account, for which she had to pay a $60 fee. Instead of complying immediately, a representative escalated her call to a retention specialist, who tried to persuade her to keep the cable service and sign a new two-year contract.

“I was never rude,” she says. “It could have been that person was upset because I didn’t take the offer.”

WOW, check this out. I am not, not have I ever been a Comcast customer and after listening to the crap and endless nonsense they put you thru in order to disconnect your service, I can say that I will never be a Comcast customer. The telephone exchange between the customer and Comcast retention is unbelievable. I can honesty say I would not have been able to remain that calm or polite. What might be the highlight of this conversation is when the customer asks the Comcast rep whether he is being punked.