Airports Council International List of 5 ‘best airport in Latin-America and Caribbean’ … Missing is Aruba’s Queen Beatrix International Airport


Every year the Airports Council International (ACI) assesses airports worldwide with Airport Service Quality Awards as well as for the best airport in Latin-America and the Caribbean. Conspicuously absent on this list is Aruba’s, Queen Beatrix International Airport.

Best Caribbean/Latin-American airport is that of Guayaquil (Ecuador), followed by San José (Costa Rica), Mexico City (Mexico), and Port of Spain (Trinidad & Tobago).

So how is it that an island that claims to be the number one place to vacation in the Caribbean does not show up on the top 5 airports in Latin-America and the Caribbean? Coming soon to a ATA and AHATA travel brochure, Aruba … not on the list of top 5 airports in the Caribbean, service and safety is not out motto.

Hato 5th best airport in the region (Amigoe, 2/27/08)

WILLEMSTAD – The airport of Curacao made the 5th place in the category ‘best airport in Latin-America and Caribbean’.  Every year, Airports Council International (ACI) assesses airports worldwide with Airport Service Quality Awards. 

Ninety airports competed this year for the ASQ-awards 2007.  For the assessment, the coordinating airport organization uses 200.000 completed inquiry forms, where passengers judge the airport services on 34 points.  The passengers do this at the gate between check-in and departure.  The quality of the service should never be considered as ‘something nice to have’, but as a basic discipline in airport management.  We see a strong connection between management dedication and passengers’ satisfaction”, said program-director Craig Bradbrook of ACI, who regarding the over-all winner Incheon Airport (South-Korea) declared:  “The management gives excellent service with pride and sees the service as part of the tourist total experience – good for the country’s airport and good for the country.  Dedication has very high priority in that country.”

Best Caribbean/Latin-American airport is that of Guayaquil (Ecuador), followed by San José (Costa Rica), Mexico City (Mexico), and Port of Spain (Trinidad & Tobago).

Schiphol made the 5th place in the category ‘biggest airports’ (more than 40 million passengers per year).  Hongkong won in that category.  

Following a list with the results:

Best airports worldwide
1. Incheon (South-Korea)
2. Kuala Lumpur (Malaysia)
3. Singapore
4. Hongkong
5. Central Japan (Nayoga)

Best airport Latin-America and Caribbean
1. Guayaquil (Ecuador)
2. San José (Costa Rica)
3. Mexico City (Mexico)
4. Port of Spain (Trinidad)
5. Curaçao

Best big airports (more than 40 million passengers)
1. Hongkong
2. Dallas/Fort Worth (US)
3. Denver (US)
4. Houston (US)
5. Schiphol (the Netherlands)

Posted February 28, 2008 by
Aruba, boycott, Business, Economy, Travel | 28 comments

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  • Comments

    28 Responses to “Airports Council International List of 5 ‘best airport in Latin-America and Caribbean’ … Missing is Aruba’s Queen Beatrix International Airport”

    1. bleachedblack on February 28th, 2008 5:30 pm

      After all the years and money spent by Aruba on remodeling the airport …..nothing, sorta like a nasty person getting plastic surgery……when all is said and done, they are still nasty.

    2. Wolf Hunters on February 28th, 2008 6:55 pm

      aruba is tanking

      sloots have tanked

      next up !

    3. Jerry from Ohio on February 28th, 2008 8:03 pm

      it has long been known in the aviation circles that the Aruba airports radar is like a child’s toy at best. works only part of the time and is manned by incompetent The large airlines use another airports Radar when landing in Aruba .
      Can these people really be so ignorant in matters such as this ? No good weather will ever entice me to put safety aside for a chance to be ripped off in a 3 rd world country with the likes of the VDS’s

    4. SCRAP ARUBA NOW on February 28th, 2008 8:22 pm

      a friend in the travel business says there is a large scale mission to STOP ALL TRAVEL to aruba.

      its such a band name, EVEN the travel agencies dont want to be linked to ADVISING people to go there.

      LOL, plan A is working like a charm


      this has been confirmed by an independent agency

    5. SCRAP ARUBA NOW on February 28th, 2008 8:24 pm

      it was a toss up between DOMPIG and MOS as to who would take the award

      MOS won by a landslide

    6. disgustedmom on February 28th, 2008 8:34 pm

      I’ll put this here since it’s the newest thread…

      There is a discussion going on about Would you let your kid travel abroad….it’s on MSN front page and it started because a boy went to Egypt as an exchange student and was pretty much starved. He lost 50 pounds of his 155 because the family was on a religious fast!

      I thought it might be a great opportunity to talk about Natalee and Aruba and how some countries are corrupt etc etc….

    7. yoyo muffintop on February 28th, 2008 9:17 pm

      Too funny…You have to actually sign up to participate in the survey to be included in the results. Aruba, along with thousands of other airports, did not. Just look at the number of “non-participants” in the US alone. Only 25 airports participated in North America.

      I’m sure SM knew that(SM linked it) but went ahead with the story anyway in order to intentionally mislead it’s readers. I have no idea whether Aruba’s airport sucks or not, but to infer they do because they didn’t make the “Top 5″ of a survey that they didn’t even participate in is poor journalism at best.

      If the intention was to mislead – Kudos.

    8. Richard on February 28th, 2008 9:47 pm

      Yoyo, would you say there are “thousands” of airports in the Caribbean? Setting aside the illegal landing strips used for drug trafficking, I find this a bit difficult to swallow.

    9. Richard on February 28th, 2008 10:30 pm

      Folks, it’s getting serious here … read this article. The people on the Persistence are convinced that Natalee’s remains are in one of the items on the bottom of the water off Aruba that they have identified … but this says the water search will end THIS WEEK unless more money is raised.

    10. yoyo muffintop on February 28th, 2008 11:01 pm

      Richard – Never said thousands in the Caribbean. You can see the small number of airports that participated world wide – how many do you think were not included?
      In the survey, only 2 Caribbean airports participated in the survey. Only 2. As a matter of fact only 14 airports constitued “Latin-America/Caribbean” in this survey. And as you know, Latin-America/Caribbean consists of: Central America, South America, and the Caribbean.
      Richard, how many airports do you think are in Central America, South America & the Caribbean? 200+?
      Point is the entire piece is misleading…but I’m not surprised you wouldn’t see it that way since it’s a negative piece about aruba and no matter what, that’s good. Am I correct in that?

      Here’s the simpliest way to tell it’s purposely misleading – I will answer the question asked:
      “So how is it that an island that claims to be the number one place to vacation in the Caribbean does not show up on the top 5 airports in Latin-America and the Caribbean?”
      Answer: They didn’t participate in the cited survey therefore they would not show up in the top 5.


    11. Mike on February 28th, 2008 11:41 pm

      Hey Yoyoass,

      They knew there was reason to join in the survey. They knew they had NO chance to win. Now if was a survey to find the ones that absolutely SUCK they they would have been a lock! By the way did you send your boyfriend a copy of your latest picture? Does Urine call you the candyman? LOL

    12. txchic on February 28th, 2008 11:49 pm

      surprise, surprise!!! if the aruban air traffic controllers are as swift as their police farce, who’d trust them with their life?


    13. dennisintn on February 29th, 2008 12:11 am

      aruba’s airport even has a secret runway for medjets so nobody sees them come and go, and they don’t have to file flight plans or anything.

    14. yoyo muffintop on February 29th, 2008 1:43 am

      Mike – I see you’re still havin’ that bad day.
      Sorry. And that insecurity thing ya got goin’ will fade with age. No worries.

      Anyway…did you even bother to take a look at the list of “eligible” airports? If I was too guess, based off all your previous posts, that would be a no.
      When you saw Detroit on the list, an alarm didn’t go off in your head that something might be wrong?
      There’s at least 5 airports just in California that were not part of the survey. Matter of fact I can probably name 40 in the US I’ve flown in to that did not “participate” in this cited survey. FYI – only 15 US airports were “in the running”.

      North America:
      1) Dallas Fort Worth, USA
      2) Halifax, Canada
      3) Ottawa, Canada
      4) San Diego, USA
      5) Detroit Metropolitan, USA

      25-49 million passengers:
      1) Incheon, South Korea
      2) Singapore
      3) Detroit Metropolitan, USA
      4) Minneapolis St. Paul, USA
      5) Munich, Germany

      Detroit? Come on…

    15. Dolf on February 29th, 2008 1:47 am

      top 5 consists of Asian airports

      no Schiphol :(

    16. dave on February 29th, 2008 5:28 am

      Once again the TROLL YoYO Brainlesstop shows its complete stupidity. What a waste of space this lowlife is.

    17. reality on February 29th, 2008 6:52 am

      arubas airport dont need to win anything..
      tourists are coming in daily from all over the world….
      also a lot of intelligent americans,thousand daily..


      intelligent people do know whats happening,
      SM… LOL, hahaha … ya are praising 70% … you are an idiot.

      They added more rooms in Aruba since 2005 and they are going at a discounted rate and you are trumpeting that #.

      HAHAHAHA … hopefully they will be able to pay their electric bill.


    18. Sherry on February 29th, 2008 8:00 am

      Hm…well IF Aruba is the safest destination in the carribbean why wouldnt they participate or why would they not be eligible to participate in the survey? Honestly, it would seem to me that Aruba would need all the positive publicity it could get at this time. The hotels may be getting visitors but I am positive the majority are not Americans. Thanks to Joran and his latest tape Aruba has the worst publicity in the United States and for good reason…no one wants to go to a place with NO law enforcement..who would?? Aruba’s name is mentioned nightly on many news stations in the U.S. and not in a good way. People in the U.S. will never have good thoughts again when the word Aruba is mentioned.

    19. SCRAP ARUBA NOW on February 29th, 2008 8:05 am

      shut it down

      bulldoze it over

      start over

      its a hell hole

    20. Gabriel Leo on February 29th, 2008 9:06 am

      Come now children keep focus. Hato just opened a brand new airport last year, 1/3 the size of Aruba’s own. And Curacao receives daily 2 US Flights which are from Miami. And on weekends that goes up with one from NY and one from ATL. On the other hand, Daily, Aruba gets round 10 US flights which double/triple on a weekend day from all across the East coast and central US.
      Aruba doesn’t pay to increase flights, airline companies do. And if for e.g. US-airways has three charlotte flights on a weekend-day, two Philly flights on a weekend-day and Boston flights, you think they will be flying empty? The companies would be saying, HEY, one flight is just too crowded, so let’s increase our flights to Aruba with more flights from one destination, so the passengers may al have an extra seat to the left and right of them in an aisle… DUHHHHHHHHHHH. That’s your DUHH right there Red ;) . Don’t forget the other US-airlines and Charter….DUHHHHHHHHHHHHH.
      And here you can see clearly what happens when you play inspector gadget, you get people like #3 and # 13 talking none sense!
      Anywhooo,, great story about Homeland Security bonding with Aruba, don’t ya think!
      Good Day;)

    21. Rob on February 29th, 2008 9:42 am

      Gabe who owns that funeral home already?

      and an airport 1/3 the size of Aruba’s? WOW, that must mean that “Hato” (where ever that is) must have a whooping total of 2.5 gates. Some comparison. You really know how to compliment Aruba. hahahahah!!!

      Aruba’s monstrous airport with a total of 8 gates. Of course not counting the “special services” area where you worked before you got fired. “Special Services” = 1 gates for drug runners.

      Gabe Leo = Aruba’s “special little person”.

    22. reality on February 29th, 2008 11:41 am

      watch tv this sunday 10 pm. at all six dutch island in the caribbean and on 1 tv channel in holand.

      Poentje castro; ONE DAY IN THE LIFE OF…



    23. JusticeforNatalee on February 29th, 2008 12:53 pm

      Wow, wasn’t Aruba Tourism surprised at their
      poor reception in Boston!

      And no matter how much they lied and whined like big babies, they just could not get rid of those
      dedicated and law-abiding protesters outside.

      Wonder how much Aruba lost on its big splashy booth!

    24. brie on February 29th, 2008 3:03 pm

      Aruba has always had a problem with air traffic control, their radar sucks!

    25. brie on February 29th, 2008 3:17 pm

      There are enough Americans to be able to send a donation to keep the Persistence in the water. They have come so far and to quit now would be an absolute crying shame. They believe she is down there in the deep and so do I.


      The crew on the ship are all volunteers. They are willing to stay and complete the search…..but they need money for fuel, etc to keep going. If the ship has to leave Aruba prematurely it will be all of our faults as Americans for not helping.

    26. Gabriel Leo on February 29th, 2008 6:21 pm

      #21 Dear old good Rob,

      Already answered that question last time you asked me. Say it, spin how you want Robby old man, but I know you got my point.
      Now I was fired, next you will say I was arrested, then deported, then I won the lottery etc etc. Man you must be a stand up at some comedy Show over there in the US! You crack me up! (get it crack me up? HAHAHA).Use that pea you have, called a Brain mr. Inspector Gadget!

      #24 pure B.S., because we never used radar here on the island, always has been Curacao Center who runs the air space from the center of the Caribbean (were San Juan Center air space ends) all to way to the border of Venezuela. A Radar was installed for future use on the island, where Aruba wants control over its air space, but that bridge has not yet been crossed. But yet again the inspector gadget mind inside you wants attention. ;)

      You want to do something useful which helps? Do what #25 says/asked, instead of wanting to be investigators.

    27. txchic on February 29th, 2008 9:06 pm

      #22 are you getting your dose of reality from some dutch hashish? wake up & smell the cappuccino bud!

      arubans hear what their government want them to hear. have fun bellying up tax increases to pay for the big settlement joran & family plan on suing you for…

    28. JoseR on March 8th, 2008 9:57 pm

      HAHAHAAAHAHHAAHAHHA Guayaquil won!!!!!!!! it should cause after years it got better ……i recommend Guayaquil,Quito and the Galapagos

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