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August 06, 2006

AOL Billing the Dead, charging $25.90 a month for life and in the hereafter

Posted in: Internet

Maxine Gauthier who’s  father passed away 9 months ago is still being charged by AOL. And we thought AOL had stopped such practices.

Yet for the past nine months, she has been fighting one of the most persistent and some say irritating institutions in cyberspace: AOL, formerly known as America Online.

“They just haven’t wanted to let go,” the 55-year-old St. Louisan said. “I don’t think they’ll ever really let go.”

Her struggle has involved about a dozen phone calls often ending with an AOL customer service representative or manager hanging up on her. She even tried impersonating someone else in a couple of the calls. The giant online service provider wouldn’t budge.

(St Louis Today)

Remember this nightmare scenario that Vincent Ferrari went through with AOL customer service.

Watch and listen here  to the amazing customer service he received.

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