What was supposed to be a 2 1/2 hour JetBlue plane flight from Fort Lauderdale, FL to New York City became a 25 hour adventure from hell. The 150 unlucky passengers aboard JetBlue’s Flight 62 were diverted by bad weather to Atlantic City, NJ, where passengers sat on the tarmac for four hours. That was just the beginning of the disastrous flight. JetBlue does not have any ice storms this time to blame the delays on. Instead they have many disgruntled passengers who were less than happy or inspired by the actions of JetBlue and their agents.
The airline paid $20 million to $30 million in compensation under a “bill of rights” unveiled in March, but it wasn’t enough to save founder David Neeleman from being replaced in May as chief executive officer. Since then, the airline’s performance has been mixed. (Sun Sentinel)
Ultimately, the lack of brilliance what JetBlue did was land a plane in an airport where they had no services. BRILLIANT!!!
With no ground crew or staff in Atlantic City, the airline’s contracted representatives did their best to locate buses for the trip to JFK. But after calling several casinos and about 45 bus companies, they found none could do the job, Burke said.
Stuart Klaskin, an aviation consultant in Coral Gables, said landing where it had no operations was Jet Blue’s key mistake.
“It might have been better to divert to a different airport where they could have better accommodated [passengers],” he said.